John Manuel Fisher • 2

 

John Manuel Fisher

St Petersburg, FL  •  Mobile: 727-902-1239  •  johnmanuelfisher@hotmail.com

 

 

 

Back-End Superintendent                            D.O.T Certified                             Total Quality Management

Construction Management                            OSHA-10hr Certified                            Project Turn-Over and Closings

Telecommunication Management              COM-Trained and Certified              First Aid & CPR Certified

 

 

 

TELECOMMUNICATION SAFEY MANAGER/ SITE ASSISTANT MANAGER    Sabre Industries

Salt Lake City, UT                            05/2013 to Present

·         Complete knowledge fiber and cell tower cabinet installation

·         Extensive experience of cellular, UHF, VHF, and microwave antennas installation

·         Onsite installation of coax, waveguide and hard line

·         Managed testing or sweeping of lines for proper signal with Anritsu equipment

·         Led project quality management, according to market requirements, to assist in lowering punch list items and expediting closing documents

·         Familiar with TESCO kit installation and wiring

·         Managed sites from tower install to complete site functionality; ready for Owner walk-thru

·         Safety Manager duties such as Tool Talk Meetings, OSHA Compliance Training, Safety Site Walk, and Market research to improve safety within the organization and industry\

·         Climbed towers to complete safety audits, punch items and tower work assistance

 

PROJECT MANAGER • I Can’t Believe It’s Clean, St. Petersburg, FL                             11/2008 to 05/2013

l         Manage marketing, sales, production and financial functions for small cleaning business.

l         Oversee 20+ clients and team of 4-15 members per project.

l         Developed and launched integrated web and direct marketing campaigns; propelling sales from $20K to $110K from 2008 to 2010, respectively.

l         Led market launch of new products. Identified opportunities; researched new product possibilities; collaborated and created campaigns with our production team to validate proper pricing and customer expectations.

l         Transformed previous intranet into dynamic website with sales tool for field reps.

l         Wrote procedures/training documents to enhance representatives’ understanding of services.

l         Performed customer/market research and demographic profiling.

l         Produced presentations demonstrating key marketing analytics and demographics for sales.

l         Utilized cost-effective marketing management and vendor negotiations to end each year an average of 15% under-budget (without compromising business growth goals).

 

SUPERINTENDENT • Opus South, St Petersburg, FL                             7/2006 to 1/2009

l         Developed customer service department to accommodate high-end clientele (products $1-5M).

l         Created manual to educate company and affiliates about Customer For Life Service success.

l         Assumed lead role in quality management assessment of all construction phases.

l         Customer Service Manager Duties – managed product lines from drywall install to 1-year after closing date.

l         Assisted in Project Turn-over to Home-Owner Associations.

 

CUSTOMER SERVICE REPRESENTATIVE • Pulte Homes, Detroit, MI                            3/2001 to 7/2006

l         CRM, Customer Representative Manager – took project from Closing to 2-years of Warranty Service

l         Increased customer satisfaction from average (82%) to platinum levels (96%) per JD-Powers ratings.

l         Introduced quality assurance techniques to improve products and services provided.

l         Trained new personnel regarding customer services and product quality.

l         Back-End Superintendent – took home building from Final Drywall Stage to Closing Stage.

l         Managed product lines of $300K to $800K. Communities consisting of 100 to 700 products.

 

 

Gold Award for Outstanding Leadership (Bay Point Marketing), 2009

Award of Excellence for Outstanding Construction Quality (Opus South), 2008

Award of Excellence for Customer Service (Pulte Homes), 2006

JD Powers Platinum Award (Pulte Homes), 2005

 

 

 

COM-Training and Certification – October 2013

COM-Train USA – Detroit, MI

 

Project Management Professional, PMP, Credentials, April 2013

Project Management Institute – Newtown Square, PA

 

MBA with Concentration in Finance and Marketing, December 2012

Argosy University – Sarasota, FL

 

BS in Construction Management, June 2006

Eastern Michigan University – Ypsilanti, MI

 

 

 

Proficient in Photoshop, ImageReady, MS Project, MS Office Professional (Word, Access, Excel, PowerPoint), QuickBooks, Intuit Billing Manager, Microsoft Dynamics CRM Database